#Nicelabel cloud software#
8-10 years of direct software management experience in technical support or call center environments.Bachelor’s degree in Computer Engineering or Information Technology.Excellent communication skills - written and oral and detail oriented.Ability to work in a fast paced, production environment, both in teams and in isolation with a minimum of supervision in 24x7x365 type team structures.Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive multidisciplinary and multi-location teams.Ability to effectively communicate across all levels of the organization and customer handling skills including conflict resolution.Experience with Cloud Services and Cloud Automation solutions.Strong record of driving projects to improve operations and support-related processes and the right technical support experience.Project and program management experience in delivering key business outcomes.Strong management skills, but also be able to dive into the details as needed.Experience/awareness of automated DevOps activities, concepts and toolsets.Deep experience with AWS & Azure architecture best practices and design principles.Experience with AWS & Azure Cloud Platform - Public Cloud Providers.Extensive experience designing and building high-availability, high volume systems in a cloud production environment with 24x7x365 100% Uptime in AWS & Azure.Extensive experience supporting Cloud or PaaS / SaaS production environment.Drive continual improvement through strategic and thoughtful solutions with an automation first attitude.Work with Support organizations during incidents and post-mortem reviews.Define and deliver KPI’s and reports which help provide transparency and affect positive change for operational areas. Ultimate responsibility for Performance, Availability, Incident, Capacity, Budget, Configuration and Change Management processes and tools to support 24x7 availability across many regions.Point of contact for escalation Management as necessary during all phases of customer support.Make recommendations to customers about how new AWS & Azure offerings fit in their company architecture.
Provide technical and process subject matter expertise for Sales and Services teams for questions that relate to the Cloud Service Offering.Provide operational oversight for the onboarding of customers and pre-provisioning support. Present periodic updates to business stakeholders, leaders, executives and senior management.Engage and collaborate with product development teams to improve production issues, facilitate post incident reviews and develop action plans to continuously improve quality and reliability.Liaise with Product Management and Engineering to ensure that Loftware capitalizes on available synergies between the groups.Coordinate with teams across the organization to address issues, manage incidents and communicate actions and trainings as needed.Build and maintain strong cross-functional relationships/alignment with internal stakeholders and partners across the business.Lead, develop and inspire, a 24x7 team of Cloud Operation Engineers, through action by creating a spirit of collaboration, providing the required technical/professional/interpersonal skills and the day-day supervision.Responsible for the strategy, governance, operation, training and architecture of Loftware’s Cloud infrastructure.The Director will drive the delivery of world-class cloud solutions, AWS & Azure environments, and finding approaches that will enable rapid adoption of new cloud services while driving transformation for our business and IT processes. The Cloud Operations Director will be a hands-on leader in our Global Cloud Operations team with direct responsibility over Loftware’s AWS & Azure Infrastructure. This role will be working with several different teams in Loftware including but not limited to Pre Sales, Technical Support, Product Development. We are expanding our worldwide Cloud Operations Team and we are looking for a technically motivated Cloud Operations Leader with overarching responsibility of Loftware’s AWS & Azure Cloud environments while ensuring that Loftware’s customers receive world-class quality of technical support, with complete and efficient resolutions to Loftware’s issues. Loftware and NiceLabel have combined to extend global leadership in Enterprise Labeling and Artwork Management.